PRPWin Privacy Policy – How We Protect Your Personal Data

01 Introduction

PRPWin takes the privacy of its members seriously. This Privacy Policy describes how PRPWin collects, uses, stores, shares, and protects the personal information of individuals who register for or use the PRPWin platform at prpwin.click. It applies to all registered members, visitors who browse the platform without registering, and anyone who contacts PRPWin through our support channels.

When you create a PRPWin account or use our platform in any way, you acknowledge that you have read and understood this Privacy Policy and agree to the data practices described herein. If you do not agree, please do not use PRPWin. For questions about how we handle your data, you can reach us at support@prpwin.click at any time.

PRPWin is committed to handling your personal information with discretion and care. We understand that Pakistani players value their privacy, and we have designed our data practices around that reality. We do not collect more than we need, we do not keep data longer than necessary, and we do not share it with parties who have no legitimate reason to receive it.

02 Data We Collect

PRPWin collects personal data through several channels depending on how you interact with the platform. The categories of data we collect are described below.

2.1 Registration Data

When you create a PRPWin account, we collect the information you provide during the registration process. This includes your full legal name, mobile phone number, date of birth, and the password you set for your account. This information is necessary to create and maintain your account on PRPWin.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations and responsible gaming practices, PRPWin may request the following verification documents from members — particularly before processing larger withdrawals or at any time there is a compliance reason to verify identity:

• A copy of your National Identity Card (CNIC) or passport
• Proof of your registered payment method (for example, a screenshot of your Easypaisa or JazzCash account showing your name and mobile number)
• Proof of address in some cases (for example, a utility bill or bank statement)

2.3 Financial Transaction Data

PRPWin records all deposits, withdrawals, and in-game transactions associated with your account. This includes the amount, date, time, payment method used, and the outcome. Financial records are retained for compliance purposes as described in Section 9.

2.4 Device and Technical Data

When you use PRPWin, our systems automatically collect technical information about the device and connection you are using. This includes your IP address, device type, operating system, browser type, screen resolution, and general geographic location based on your IP. This data is used for security monitoring, fraud detection, and platform optimisation.

2.5 Usage and Behavioural Data

PRPWin collects data about how you use the platform — which games you play, how long you spend in each session, which features you access, and your overall activity patterns. This data is used to improve PRPWin's services, personalise your experience, and fulfil our responsible gaming obligations.

03 How We Use Your Data

PRPWin uses the personal data it collects for the following purposes only. We do not use your data for any purpose that is not listed here without first obtaining your consent or having a separate legal basis to do so.

• Account Management: To create, maintain, and secure your PRPWin account and provide access to the platform's features.
• Payment Processing: To process your PKR deposits and withdrawals via Easypaisa, JazzCash, IBFT, NayaPay, SadaPay and card payments.
• Identity Verification: To verify your age and identity in compliance with our KYC obligations and to prevent underage gambling.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, money laundering, and unauthorised account access.
• Responsible Gaming: To monitor play patterns and identify members who may be developing signs of problem gambling so that we can offer appropriate support.
• Customer Support: To respond to your enquiries, resolve disputes, and process responsible gaming tool requests.
• Platform Improvement: To understand how members use PRPWin and to improve game categories, features, and user experience based on actual behaviour.
• Promotional Communications: To send you information about PRPWin bonuses, VIP Club updates, and relevant promotions — but only if you have opted in to receive such communications.

04 Legal Basis for Processing

PRPWin processes your personal data only where there is a valid legal basis to do so. The primary legal bases we rely on are:

• Contractual Necessity: Processing required to fulfil our contract with you as a PRPWin member — including account management, payment processing, and game access.
• Legal Obligation: Processing required to comply with KYC, anti-money laundering, and responsible gaming legal requirements.
• Legitimate Interests: Processing for fraud prevention, security monitoring, and platform improvement where our interests do not override your rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given clear, informed consent that you can withdraw at any time.

05 Data Sharing and Disclosure

PRPWin does not sell, rent, or share your personal data with external parties for commercial purposes. Data may be shared in the following limited and necessary circumstances only:

5.1 Service Providers

PRPWin works with carefully selected third-party service providers who assist us in delivering our platform — for example, payment processors, KYC verification partners, and hosting providers. These providers receive only the minimum data necessary to perform their function and are contractually prohibited from using PRPWin member data for any other purpose.

5.2 Legal and Regulatory Authorities

PRPWin may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or when we have a good-faith belief that such disclosure is necessary to prevent fraud, protect safety, or comply with our legal obligations. We will always aim to notify you of such requests unless prohibited from doing so by law.

5.3 Business Transfers

In the event that PRPWin undergoes a merger, acquisition, or sale of assets, member data may be transferred as part of that transaction. In such cases, PRPWin will take all reasonable steps to ensure that the receiving party honours the commitments described in this Privacy Policy. You will be notified of any material change in data controller.

06 Payment Data & Financial Security

All financial transactions on PRPWin are processed through encrypted payment channels. PRPWin does not store full card numbers, CVV codes, or Easypaisa/JazzCash PINs on our servers. Payment method details are tokenised by our payment processing partners and referenced by a secure identifier within PRPWin systems.

All transactions at PRPWin are conducted in Pakistani Rupees (PKR). The following payment methods are supported, and each applies its own security measures in addition to PRPWin's:

PRPWin will only process withdrawals to a payment method that is registered in the same name as the PRPWin account holder. This policy protects both the member and the integrity of our financial processes.

07 Cookies & Tracking Technologies

PRPWin uses cookies and similar technologies to operate the platform, remember your session, and collect anonymised usage analytics. Here is a plain-language explanation of what we use and why:

• Essential Cookies: Required for the PRPWin platform to function. These include session management, login state, and payment process tracking. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics Cookies: Anonymised data about how members navigate PRPWin — which pages are visited, where members spend time, and where they encounter issues. This data helps us improve the platform. No personally identifiable information is included in analytics data.
• Security Cookies: Used to detect and prevent fraudulent activity, multiple account creation, and automated access attempts.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your login state while you are actively using PRPWin.

PRPWin does not use advertising or tracking cookies for third-party marketing purposes. You can manage cookie preferences through your browser settings, though doing so may affect platform functionality.

08 Data Security

PRPWin implements multiple layers of technical and operational security to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our security measures include but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and PRPWin servers
• Encrypted storage of sensitive personal data including identity documents
• Two-factor authentication options for account login
• Automated intrusion detection and anomaly monitoring systems
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of PRPWin infrastructure
• Secure disposal of data that is no longer required for the purpose for which it was collected

Despite best efforts, no system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal information, PRPWin will notify you as quickly as practicable and take all available steps to contain and remediate the incident.

09 Data Retention

PRPWin retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply:

• Account Data: Retained for the duration of your active PRPWin membership and for five years following account closure.
• Financial Records: Transaction records are retained for a minimum of five years in accordance with anti-money laundering record-keeping requirements.
• KYC Documents: Identity verification documents are retained for five years after account closure or the date of last transaction, whichever is later.
• Support Correspondence: Customer support communications are retained for two years from the date of last contact.
• Usage and Technical Data: Anonymised analytics data may be retained indefinitely for platform improvement. Identifiable technical data (such as IP logs) is retained for up to 12 months.

When data reaches the end of its retention period, PRPWin deletes or permanently anonymises it in accordance with our data disposal procedures.

10 Your Data Rights

As a PRPWin member, you have specific rights over the personal data we hold about you. These rights can be exercised at any time by contacting our support team at support@prpwin.click.

11 Children's Privacy

PRPWin's services are strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If you believe a minor has created a PRPWin account, please contact us immediately at support@prpwin.click so that we can investigate and close the account.

PRPWin employs age verification procedures during registration and KYC review processes. These checks are designed to ensure that all active accounts are held by adults. If an account is found to belong to a minor at any stage, it will be closed immediately and any associated data handled in accordance with applicable law.

12 Data Use in Responsible Gaming

PRPWin uses behavioural and usage data as part of its responsible gaming programme. This is one of the most important ways we use your information — not for commercial advantage, but to protect your wellbeing.

Our responsible gaming team analyses patterns such as frequency of play, deposit frequency, changes in session length, and bet size fluctuations. When these patterns suggest that a member may be experiencing difficulty, our team is trained to reach out proactively and offer support tools — deposit limits, loss limits, session timers, cooling-off periods, or self-exclusion.

Data collected for responsible gaming purposes is handled with the highest level of confidentiality within PRPWin. It is never used for marketing, is not shared with third parties except where required by law, and is treated as sensitive personal information throughout its lifecycle.

If you set up a self-exclusion on PRPWin, we retain a record of that exclusion for the duration of the exclusion period and beyond, specifically to prevent the excluded account from being re-activated or a duplicate account being opened. This is in your best interest and is not removable during the exclusion period.

13 Changes to This Privacy Policy

PRPWin reviews this Privacy Policy at least once per year and updates it whenever our data practices change in a material way. When significant changes are made, we will notify registered members via their registered email address and display a notice on the PRPWin platform for a reasonable period before the changes take effect.

The effective date at the top of this policy reflects when it was last updated. We encourage you to review this policy periodically so you are always informed about how PRPWin handles your personal information. Continued use of PRPWin after any update constitutes acceptance of the revised Privacy Policy.

14 Contact Us & Data Requests

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how PRPWin has handled your personal information, please get in touch using any of the following channels:

When submitting a data request, please include your registered mobile number and full name so we can verify your identity before processing the request. PRPWin will never ask you to provide your password through any support channel.